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Complaint form

Thank you for taking the time to share your concerns with us. Your feedback is important to us in order to continuously improve our work and ensure that we are meeting the needs of our supporters. Please complete the form below in as much detail as possible so that we can deal with your complaint effectively.

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Complaint form

Your name(required)
Address

Complaint details

1. type of complaint, e.g. donation issue, communication, project implementation. 2. description of the complaint, please describe your concern as precisely as possible.

Relation to the NGO

1. have you previously contacted ena (Switzerland)?

Support details

1. donor ID or reference (if available): 2. project or program name (if applicable): 3. date of last interaction with ena (Switzerland) (if known):

File attachments

Please attach any relevant documents or screenshots that could support your complaint.
Max. File size: 50 MB.

Submission of the complaint

This complaint form automatically goes to our internal quality assurance department. You can complete this form and send it to us by clicking on the "Send" button below. Alternatively, you can also send your complaint by e-mail to info@ena-schweiz.ch or contact us by telephone on +41 44 447 44 00. Note: We will process your complaint as quickly as possible and, if necessary, contact you for further information or to find a solution. Thank you for your trust and support.