Complaint form

Thank you for taking the time to share your concerns with us. Your feedback is important to us in order to continuously improve our work and ensure that we are meeting the needs of our supporters. Please complete the form below in as much detail as possible so that we can deal with your complaint effectively.

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Complaint form

Your Name(required)

First name Last name

Email(required)

Telephone

Address

Street / No. City ZIP CODE Country

Complaint details

1. Type of complaint, e.g., donation-related, communication, project implementation. 2. Description of the complaint: Please describe your issue as precisely as possible.

Your message

Relation to ena

1. Have you previously contacted ena (Switzerland)?

Yes

2 When and with whom did you have contact?

Support details

1. Donor ID or reference (if available) 2. Project or program name (if applicable) 3. Date of the last interaction with ena (Switzerland) (if known)

Your message

File attachments

Please attach any relevant documents or screenshots that could support your complaint.

File

Max. File size: 50 MB.

Submission of the complaint

This complaint form is automatically forwarded to our internal quality assurance department. You can fill out this form and submit it to us by clicking the “Submit” button below. Alternatively, you can send your complaint via email to info@ena-schweiz.ch or contact us by phone at +41 44 447 44 00. Note: We will process your complaint as quickly as possible and will contact you if necessary to obtain further information or find a solution. Thank you for your trust and support.